Resetting an exam key allows the assessment center to remove candidate information that has been previously pre-assigned. The Exam Key may then be used for a different candidate. This process is also used if an error (misspelled name or incorrect Social Security Number (SSN) occurred when pre-assigning an exam key, allowing the key to then be re-assigned under the correct name/SSN.
This function can be performed by any user in the Arkiv system who has Administrator or Coordinator responsibilities.
For step-by-step instruction, please see the attached document.
If you need additional assistance with resetting an Exam Key, please contact NCCER Customer Service either by phone at 888-622-3720 or by email at firstname.lastname@example.org.