Resetting an exam key allows the assessment center to remove candidate information that has been previously pre-assigned.  The Exam Key may then be used for a different candidate.  This process is also used if an error (misspelled name or incorrect Social Security Number (SSN) occurred when pre-assigning an exam key, allowing the key to then be re-assigned under the correct name/SSN.


This function can be performed by any user in the Arkiv system who has Administrator or Coordinator responsibilities.

For step-by-step instruction, please see the attached document.

HOW TO RESET AN EXAM KEY

If you need additional assistance with resetting an Exam Key, please contact NCCER Customer Service either by phone at 888-622-3720 or by email at support@nccer.org.