Best Practices for NCCER Certified Proctors
Modified on: Tue, Aug 4, 2020 at 9:47 AM
The purpose of this article is to provide proctors with recommended practices and procedures for a successful testing session.
1. Maintain your access to current materials, “How To” Guides, and NCCER Support Articles.
A. Familiarize yourself with each step the test taker must complete to begin and finish the testing session. Reading through the “How To” Guides will help to ensure your thorough understanding of the testing process.
3. Read aloud the recommended proctor script. This will ensure you’re following a procedure most conducive to a successful testing session.
4. Prior to testing, the proctor should ensure they have at least one copy of the Test-Taker Question Comment Form on hand for each test taker in the session.
5. Be prepared for a Testing Issue. Have the following information readily available should you need to contact NCCER Customer Support:
A. Sponsor Organization Name
B. Testing Location Name
C. Proctor’s Name and NCCER Card Number
D. Test Title
E. Test Taker’s Name and NCCER Card Number
F. A full description of the issue.
1. The proctor should be aware of cheating behaviors and what constitutes suspicious activity. The proctor should be proactive in their approach to deter cheating and do everything they can to prevent the incident from occurring.
2. The proctor should conduct the following practices to most effectively prevent any cheating incidents:
A. The proctor should arrange the room and seats per NCCER testing facility policy.
B. The proctor will walk around the testing room to ensure a safe and secure testing session.
C. Test takers must remove all unauthorized materials. Only materials authorized by NCCER are allowed during the testing session. The proctor is required to strictly enforce this rule.
i. As a precaution, the proctor should collect all personal items that could be used for cheating (i.e. phones, calculators, etc.).
D. For computer-based testing sessions, proctors should ensure appropriate software is installed to prevent test-takers from searching for answers online. If a test taker is suspected of browsing for answers online, then the proctor should perform a detailed search through the web browser history.
E. Test takers must return all used and unused tests, additional scratch paper, or any other materials provided by the proctor. The proctor is required to strictly enforce this rule to ensure no test questions or answers leave the testing room.
1. If a test taker is caught cheating on a test, the Proctor should follow these steps:
A. Immediately end the testing session by removing the test taker’s access to the test questions and answers. This includes removing all paper materials and/or terminating all computer access.
B. Record all incident details, including the test taker’s name, NCCER Card Number, test title, nature of cheating, and the test taker’s behavior.
i. If the incident occurs during a session in the Testing System, then the proctor has a specific set of instructions to follow found here: How to Report a CHEATING Incident.
C. Contact NCCER and your Sponsor Representative/Primary Administrator to report the incident.
1. Assessment Proctor – proctors journey-level assessments only.
A. To maintain your certification, you must complete and pass the Proctor Recertification assessment at least once every 3 years. Failure to maintain will result in expiration. Expired individuals cannot resume their role as a proctor until going through the certification process again to become recertified.
2. Curriculum Proctor – proctors end-of-module training tests only.
A. This certification does not expire. You do not need to perform any steps to maintain this certification; however, please ensure your knowledge of NCCER processes and procedures stays current through consistent communication with your ATS Sponsor Representative.