Refund policies are specific to the service or product purchased.



Eligible Refunds

Printed Materials

Select printed materials are eligible for a full refund less 10% restock fee per item if the item is returned with the original shipping shrink-wrap intact.

These items include: 


  • Master Trainer Kit
  • Craft Instructor Kit
  • Curriculum Proctor's Guide
  • Performance Evaluator's Guide
  • Assessment Proctor's Guide
  • Testing System User Manual
  • Accredited Training Sponsor (ATS) Guidelines
  • Accredited Assessment Center (AAC) Guidelines & NCACP Procedures


Training


Classes are eligible for a refund if a cancellation request is submitted in the Registry System at least 15 business days prior to class start date. All refundable cancellations will be charged an administrative fee. The actual amount of the refund depends on the number of business days prior to the class start date that the cancellation is received.


How to Cancel a Class Registration

https://support.nccer.org/solution/articles/13000015221-cancel-a-class-registration


Master Trainer & Crane

  • 30 days or more – full refund less $30 fee
  • 15-29 days – 50% refund less $30 fee
  • 14 days or less – no refund


Administrator Certification Training Program (ACTP)

  • 30 days or more – full refund less $20 fee
  • 15-29 days – 50% refund less $20 fee
  • 14 days or less – no refund


Transfer Policy
Transfer requests must be received in writing no later than 10 business days prior to class start date.
    A 25% penalty will be charged if the transfer is requested less than 10 business days prior to the class start date.


Non-Refundable Items

The following items are not eligible for a refund:


Services

  • Accreditation applications
  • Assessments
  • Performance Evaluations

Credentials

  • Credential Packets
  • Additional Wallet Cards

Rigging Kits