Refund policies are specific to the service or product purchased.



Eligible Refunds
 

Printed Materials

Select printed materials are eligible for a full refund less $10 restock fee per item if the item is returned with the original shipping shrink wrap intact.

These items include: 


  • Master Trainer Kits
  • Craft Instructor Kits
  • Curriculum Proctor Guides
  • Performance Evaluator Guides
  • Administrator Kits
  • Coordinator Guides
  • Assessment Proctor Guides
  • Accreditation Guidelines
  • Procedure Manuals


Training


Classes are eligible for refund if a cancellation request is received, in writing, at least 15 business days prior to class start date. All refundable cancellations will be charged an administrative fee. The actual amount of the refund depends on the number of business days prior to the class start date that the cancellation is received.


Master Trainer & Crane

  • 30 days or more – full refund less $30 fee
  • 15-29 days – 50% refund less $30 fee
  • 14 days or less – no refund

Administrator Certification Training Program (ACTP)

  • 30 days or more – full refund less $20 fee
  • 15-29 days – 50% refund less $20 fee
  • 14 days or less – no refund


Transfer Policy
Transfer requests must be received in writing no later than 10 business days prior to class start date.
    A 25% penalty will be charged if the transfer is requested less than 10 business days prior to class start date




Non-Refundable Items

 The following items are not eligible for refund:


Services

  • Accreditation applications
  • Assessments
  • Performance Evaluations

Credentials

  • Credential Packets
  • Additional Wallet Cards

Rigging Kits