New Testing Emergency Call Queue
Beginning today, AUGUST 26, 2019, the Testing Department will be providing extra support in addition to normal business hours of 8:30AM to 5:30PM, for Testing Emergencies in the mornings beginning at 7AM EST to 8:30AM EST and evening hours from 5:30PM-9PM EST.
This service is only for customers with an individual who is currently sitting for a test that cannot proceed due to technical difficulties. All other callers will be directed to leave a message for Customer Service, or a ticket will be entered for follow up during normal business hours.
There is a new phone prompt during after hours directing customers to dial extension 4 to reach the Technical Support Line outside of normal business hours.